Hiding a Policy Status

Owned by Coreen Stalnaker
Mar 22, 2024
1 min read

Hiding a Policy Status doesn’t remove it from TLD, but does determine if the Agents can see and/or select that particular status. To update visibility double click the Policy Status and set Visibility to Hidden. 

Recall that system policy statuses can be hidden via Settings -> Options -> Contact Form -> Hide Policy Status Buttons.

If you hide a status in either section (or both) it will hide that status and not show it.

This is useful for troubleshooting why a system policy status that is visible still does not show.