Agent Activity Report
- Coreen Stalnaker
The Agent Activity Report is useful because it checks against Agent Logs, which logs everything that is done in the dialer by a User. While the Agent Logs contain a ton of useful information, it can be very difficult to read, especially if more columns are added. Many Clients like to use the Agent Logs to track User work hours but due to the amount of data it’s not very useful for that purpose. To find this information in an easier to consume format Clients can review the Agent CPA or the Agent Activity Report, which is specifically designed to track logging behavior on a daily basis.
The Agent Activity Report, because it will show all logins and logouts for all Users, can be filtered for just an individual User, User Groups, Campaigns, and Pause Reason. This can allow the Client to dig deeper into the Users activity and help identify trends, such as late clock ins, early clock outs, excessive pause code usage, etc. The Information Tab also provides a little more detail about what this report is for and where the information is being gathered from.
From TLDialer select the Agent Activity Report
Open the filter to select a date (always defaults to today's date)
Additional filters can be selected to narrow down the results, as needed
The information from this report can be exported .