Recordings
- Coreen Stalnaker
Analytics
TLDialer will begin recording a call as soon as it’s connected to the User. Call recordings will be attached to the lead for reference and all recordings are kept for 10 years.
Option 1: Located recordings on the Lead
To locate a recording on a lead select the Recordings tab at the top of the Lead
From Recording all available recordings will be available to review
If desired, the recordings can be downloaded in the following formats
While recording occurs automatically Users have an opportunity to stop recordings, as needed. This feature is typically reserved for situations when banking information is collected to preserve client confidentiality. This can be adjusted based on the Campaigns’ Recording configuration.
Option 2: Recordings Report in TLDialer
From TLDialer select Recordings
This report will show all recordings available to view. This report can be filtered using several options.