Updating Advanced Inbound Pricing

1. Date Active - This will always default to todays date. Activating AIP is not retroactive and only applies from the date and time it was activated on the Clients account.

2. DID ID - This will populate when the pricing module is opened. No need to make any edits here.

3. Update CRM Vendor - Will update the Vendor Source if a change is made to the AIP. This means if there is a pricing change the Vendors Inbound tab will also be updated.

4. Billable Settings

   1. Billable - When set to on the calls will be tracked as billable if they meet the configured settings

   2. Cost - The cost per Lead

   3. Sec - Qualification time in seconds

   4. Ignore Queue - Set to Off by default. Vendors typically do not ignore queue times when sending calls to Clients.

   5. Default Billable Group - Put in specifically for MAH and does not require modification.

   6. Always Bill Default Billable Group - Put in specifically for MAH and does not require modification.

5. CPA Settings - TBD

6. Dupe Settings - These are specific to the Client/Vendor contracts and should only be configured by the Client. This must ALWAYS be configured by the client

   1. Dupes - Refers to dupe phone calls. Determines if a call can be billable if it is sent for a second time.

   2. Days - How long for a dupe to be considered Billable again

   3. Sec - Max dupe time in sec. Typically left blank.

   4. Max - Max dupe count. Typically left blank.

   5. Day of the Week - Was added for 1 specific Client and never needs to be configured

   6. Vendors - If a client has multiple Vendor Source for a single Vendor the Vendors can be linked under Dupe settings to help determine if a call is billable. All Vendor Sources would need to be configured the same to ensure this works properly

7. Agent Attributes - Determines which agents actually count towards Billable calls. Only select groups to Ignore so that billables are attributed correctly.

   1. Typically configured under TLDialer Meta prior to AIP set-up.

8. Pricing History - Shows all pricing changes/updates made on AIP for this Vendor.

   1. Must have a history to confirm client has completed Dupe settings BEFORE AIP will be activated.

From TLDialer select Pricing to see all pricing configurations at once.

This section is helpful to verify current pricing configurations and edits can be made direction from this menu

TLDialer select Cost Logs to track leads that are acquired though a bidding system.

With the new Advanced Pricing feature TLD can now support Lead Bidding which is utilized by Ringba. (a lead does not have a fixed price and typically goes to the Client willing to pay the most for the lead)

This option required a specific configuration on the Advanced Inbound Pricing. Using an Ingress, Ringba is able to post the actual cost of the lead into TLD immediately after the call is sent to the winning Client.