Agent Availability Ping Generation

Owned by Coreen Stalnaker
Last updated: Apr 01, 2024
2 min read

The Agent Availability (or Dialer Ready) URL was designed for vendors to check whether users are available for calls before transferring them. The Agent Availability Ping is always located in the posting instructions when a new Vendor source is created. It is possible to expand the Ping to check for more specific data. This can be done using the API Public Dialer Ready Generator

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  1. Under Support selected Documentation

  1. Under API Help select the API Public Dialer Ready Generator 

  1. The generator will work through, step-by-step all the possible options that can be added to the generator as it builds a custom URL.Â