Stable and Secure Internet Connection

Recommended Internet Speeds for Optimal TLD Usage

For the best quality and reliability when handling calls through TLD, we recommend an internet connection with a minimum speed of 10 Megabits per second (Mbps) for downloads (down) and 5 Mbps for uploads (up).

Why do we recommend "10 down and 5 up"?

• Download Speed (10 Mbps Down): This is how fast your device receives the audio data from the person you are speaking to. A speed of 10 Mbps down ensures the incoming audio stream is clear, uninterrupted, and prevents you from experiencing delays or audio drops from the customer's side.

• Upload Speed (5 Mbps Up): This is how fast your device sends your voice data to the customer. A speed of 5 Mbps up is crucial for stable outbound audio, making sure the customer hears you clearly and without lag, which is essential for professional call handling.

VPN’s

Users using VPN's need to be cautious because most publicly purchased VPN Services block WebRTC by Default. And some don't have a setting to turn it off.

WebRTC uses STUN/TURN to negotiate between the client and the server, resorting to TURN ( IP Relay ) where no direct IP Access is allowed, however VPN's with this setting DISABLE the ability to use the STUN/TURN Protocol entirely so no negotiation can be done.

Hence why it gets stuck at "Authorizing"

Spectrum/Charter/Xfinity

ISP provided routers have built in limiters that restrict TLD. A personal router is advised to be utilized for those Users to get around ISP restrictions on throughput for audio. While this is a known issue with Spectrum and Charter, several Xfinity customers have reported similar issues that are resolved with a replacement router

• While waiting for new router installation, contact the ISP and request the following audio ports opened

T-Mobile Home Internet

Think of internet addresses like house addresses. TLD uses an older address system called IPv4 (like 127.0.0.1). T-Mobile's consumer home internet routers use a newer system called IPv6 (like 0:0:0:0:0:0:0:1). These two systems don't speak the same language, which means T-Mobile's consumer routers won't work with TLD. Unfortunately, T-Mobile has no plans to change this.

What This Means for You

If you bought a T-Mobile consumer home internet router hoping to use it with TLD, we're very sorry, but it won't work. This is due to the technical difference between IPv4 and IPv6, and neither T-Mobile nor TLD can fix this.

Possible Solutions

Here are a few options if you want to use TLD with T-Mobile:

1. T-Mobile for Business: T-Mobile business plans offer routers that use the older IPv4 system. You could switch from a consumer to a business plan (sometimes called "Self-proprietor"), but this might change your costs and plan details.

2. Buy Your Own IPv4 Router: T-Mobile sells IPv4 routers directly (they're a one-time purchase, not a monthly rental). You'll also need to buy a T-Mobile SIM card (with a monthly cost) to get internet on that router. For example, they currently offer the Inseego MiFi X PRO 5G, but we recommend confirming it meets your needs.

3. Use Any IPv4 Router with a SIM Card: You can actually use any IPv4 router that accepts SIM cards for mobile data. You don't have to use a T-Mobile SIM. This gives you more flexibility.

4. Third-Party Mobile Routers: Companies like Katalyst sell portable, battery-powered IPv4 routers that use SIM cards. This could be a good option if you need internet in different locations.

T-Mobile 5G Gateway

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Inseego MiFi X PRO 5G

 

• Device is a 5G Gateway

• Requires separate purchase from T-Mobile or another provider

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3rd Party Router to accept T-Mobile SIM Card

 

• There are 3rd party routers that will accept T-Mobile SIM

• Research is needed to determine best fit for the customer

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Sagemcom Home Internet Gateway

• Only offers IPV6 internet and will not work with TLD

• Router offered to customers who sign up for T-Mobile Internet

AT&T Air Internet

AT&T Air Internet is not a supported service for running the dialer. This service relies heavily on IPv6-based infrastructure, while our dialer requires IPv4 connectivity. Because of this fundamental incompatibility, users may experience failed connections, inability to register with the dialer, or ongoing instability when attempting to place or receive calls.

TLD cannot troubleshoot or resolve issues tied to AT&T Air Internet. If you are currently using this service, we recommend switching to a provider that offers native IPv4 connectivity to ensure proper dialer functionality

What This Means for You

If you purchased AT&T Air Internet with the intention of using it for TLD, unfortunately it will not work. AT&T Air is built primarily on IPv6, while TLD requires IPv4 to function. Because of this fundamental technical difference, neither AT&T nor TLD can make this service compatible.

Possible Solutions

Here are a few options if you want to use TLD with AT&T:

• AT&T Business Internet: Some AT&T business plans may still offer IPv4-based service. Switching to a business plan could resolve compatibility issues, though it may come with different costs or terms.

• Use a Different Internet Provider: The most straightforward option is to choose a residential or business internet service that supports IPv4 natively.

• Mobile Router with IPv4 SIM Support: Instead of AT&T Air, you can use a third-party mobile router that runs on IPv4 and accepts SIM cards from providers offering IPv4 data plans.

STARLINK Internet

 

 

TLDCRM compatibility testing with STARLINK is complete, demonstrating reliable communication for remote teams.

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Mobile Hotspots (ATT, Verizon, Etc.)

Unsecure Shared Community Internet

If the internet/WIFI is shared across an apartment complex or a hotel on an unsecure network TLDCRM can not be accessed. Due to the security risk to customer data and the restrictions on the bandwidth and throughput of audio these types of internet can not be utilized. The User must a private/secured internet connection.

Shared Community Internet - Personal Secure Router

If your apartment or community provides internet services but the agent utilizes their own, personal router to connect to the internet there should not be any connection issues. Note, the user must be on a secured network to access TLDCRM

Overseas Internet Connections

When using the TLD/TLDialer from outside the United States, please be aware that internet and connection stability issues are more likely to occur. These issues may result in dropped calls, poor audio quality, or complete service interruptions.

TLD does not have the ability to troubleshoot or resolve problems caused by overseas internet providers. We have no authority or control over international infrastructure, nor can we predict the feasibility, speed, or usability of those services.

For the most reliable experience, we strongly recommend using a stable, high-speed internet connection within the United States or through a trusted, business-grade VPN provider.

Mobile Hotspots (ATT, Verizon, Etc.)

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It is not possible to utilize a personal phone network to access TLDCRM. These hotspot connections block the type of internet traffic that TLDCRM utilizes for audio and client interaction

Replacement Router

There are no specific router recommendations endorsed by TLD but it is recommended to acquire a router that supports the Users current internet speeds. Higher end routers utilized for gaming can aid with the fast paced throughput utilized by TLDCRM

We have verified that the following router model does work with Spectrum, Charter, and Xfinity

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