Deactivating a User

Owned by Coreen Stalnaker
Last updated: May 01, 2024
2 min read

Individual User Deactivation

 

  1. Go to Users and select Manage All

  1. Search for User and double click (or use the orange edit button) to open the User Edit screen.

 

  1. From the Details Tab set the Users status from Active to Inactive Visible.

    1. Inactive Visible will allow you to view the agent on reporting. If this information is no longer needed you can set the user to Inactive.

  1. Update User to save changes

If the DIDs need to be permanently released submit a ticket via Slack

 

Multiple User Deactivation

  1. Go to Users and select Manage All

  1. Search for user and select check box to right of the User ID

  1. Select Mass Edit on the top Middle of screen

  1. Under Permissions, select from the User Status dropdown Inactive Visible

  1. Update User to save changes

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