Whitelisting an IP in TLDialer

Owned by Coreen Stalnaker
Last updated: Mar 20, 2024
2 min read

If a User tries to access TLDCRM they may receive an error stating "Agent IP Restricted: User may not login from 127.0.0.1". Their IP which will appear as a different number, will need to be added to the IP Whitelist before the agent can login. 

Different Whitelist Options

  1. IP Allowed - allow that specific IP address complete access to the CRM as well as the TLDialer

  2. TLDialer IP Allowed - only allow that IP address to access the Dialer but not the CRM

  3. IP Unrestricted User- IP Unrestricted User means there are no checks on the IP location. The User can log in from anywhere without restriction and it will automatically add their IP to the TLDialer whitelist with a temporary allow of 24 hours.

IP Whitelist - Settings

  1. From Settings, select Access

  1. Under the IPs Allowed tab enter the IP address 

  2. For Description, enter the name of the person who made the request

    1. Request: Test Manager

  1. Click the Green + to add the IP to the Whitelist

IP Whitelist - Logs

 

  1. Go to Logs and select Logins 

  1. On the log, identify the IP that is having issues and select the Partial Shield Icon to whitelist that particular IP.

 

Log Icon Definitions

 

 

  1. View Log - Provides confirmation of successful or failed login for that particular login attempt

 

 

  1. Partial Shield - Combined CRM and TLDialer Whitelist

  2. Empty Shield - TLDialer Whitelist Only (Rarely Needed)

  3. Door with Arrow - Force Log out