TLMessenger is accessible in the bottom right-hand corner of any lead with a valid phone number
Click on the blue chat bubble Icon to open the texting window.
Type out your desired message and hit Send.
Important Note: We discourage copy-pasting where possible and keep messages minimal and small
Previously sent messages will appear in this screen as part of the chat history
To access Canned Messages that will populate with a desired message, click on the clipboard Icon next to the chat bubble at the top left of the TLMessenger screen.
Canned Messages can be created to include auto populate fields such as the customers name and Agents name. There are several options to customize each Canned Message
If an Agent tries to send a message through TLMessenger and receives an error stating "No Number found to send a message from" this means texting is not enabled on that agent/DID. Super Admins will need to address the need for TLM on a per User basis