SMS Opt Out & TLDialer DNC
We were recently notified about a new FCC Ruling related to SMS Opt-Out and Autodialing DNC Rules.
Due to the requirements from the FCC, if someone Opts Out from Text Messaging (Not Double Opt-In Opt Outs, only Hard Opt-Outs) the system will now add them to the Dialer’s DNC List.
The inverse is also true, if they re-opt in via SMS, they will be removed from the DNC.
the DNC Logs will show When and how they opted out, including if it was via SMS.
You can of course Manually Remove them from the DNC. Just remember, all DNC Additions and removals are logged in the system with a timestamp, reason and who added or removed them for auditing purposes
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Important facts about TLM
Notifications for Inbound SMS goes to the last Agent that Texted them, or the Lead Owner if no text was sent if there is one. These show up for the Agent under the Bell Icon, and the number changes and animates when there is a new notification that hasn't been read.
You can see all Messages by going to Telephony -> Messaging
Here you can use filters to filter for inbound messages.
You can see a Log of all Notifications sent to Agents by going to Logs -> Notifications.
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How to send a message
TLMessenger is accessible in the bottom right-hand corner of any lead with a valid phone numberÂ
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