SMS Opt Out & TLDialer DNC
We were recently notified about a new FCC Ruling related to SMS Opt-Out and Autodialing DNC Rules.
Due to the requirements from the FCC, if someone Opts Out from Text Messaging (Not Double Opt-In Opt Outs, only Hard Opt-Outs) the system will now add them to the Dialer’s DNC List.
The inverse is also true, if they re-opt in via SMS, they will be removed from the DNC.
the DNC Logs will show When and how they opted out, including if it was via SMS.
You can of course Manually Remove them from the DNC. Just remember, all DNC Additions and removals are logged in the system with a timestamp, reason and who added or removed them for auditing purposes
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There are two ways to remove a number from the DNC. Only Admins have the ability to remove numbers once they have been added.
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