This is for information only as all Advanced Inbound Pricing is configured and set-up by Tier 2.
Key Features & Benefits
Enhanced Dialer Functionality and Comprehensive Call Logging: The dialer identifies and provides evidence of duplicate leads and if they met the timeframe to be billable, empowering the client to dispute unjustified charges from vendors. The Advanced Call Logs will keep track of the entire call process, including entry and exit points, blocked calls, and connect times, providing a clear picture of agent activity for the call, recalculating call duration based on actual connection time, eliminating misleading ring times.
Prevents Duplicate Billing: Advanced Inbound Pricing ensures a lead is billed only once, even if contacted multiple times (unless it’s a dupe or has met the time for the lead to be reset to new).
Accurate Agent Attribution: It correctly assigns credit for the first contact to the first agent who interacts with the lead, regardless of subsequent calls. The User must disposition the call accordingly and meet the qualification times. The client can configure the system to attribute sales credit to specific agents or groups, ensuring accurate commission distribution.
Streamlined Billable Generation: Advanced Inbound Pricing automatically generates billable leads and assigns them to the corresponding agent without manual intervention post process.
Improved Agent Efficiency: By automating billing and avoiding browser issues, AIP allows agents to focus on lead conversion.
Configurable Duplicate Policy: The rule is a lead can only be billable once, however clients can configure a timeframe within which duplicate leads are considered non-billable (ie. 90 days from first contact), catering to specific vendor contracts.
Detailed Pricing History: Clients can track changes to pricing structures and their impact on individual calls as long as Pricing was configured on the Vendor Source to begin with.
Flexible Cost Updates: Advanced Inbound Pricing supports ingress or manual updates to pricing in real time. Vendors can update cost if given an ingress URL to post the cost of a call.
Outbound Lead Billing Control: Future enhancements will track Outbound calling to ensure the client only pays only once for outbound leads, preventing duplicate charges, tracking when the lead was purchased and when the lead was eventually called. (Note: Implementation details are pending)
Comprehensive Agent Attribution: The system accurately tracks agent performance based on sales, not just leads, providing a complete picture of their performance.
Manual Override Option: Clients have the flexibility to manually override pricing for specific circumstances.
Pre-Call Dialing Option: Agents can initiate manual outbound calls before meeting the minimum call duration (QT) to avoid lead charges. (Note: This process, while allowed on a one-off basis, is considered theft and should be reported immediately for investigation)